Last Updated: April 28, 2026
Welcome to Sattvam Enterprise AI. These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", "your") and Sattvam Enterprise AI ("Sattvam", "Company", "we", "us", "our"), governing your access to and use of the OBGYN platform, including all related websites, applications, software, APIs, services, and products (collectively, the "Services").
By accessing or using any part of our Services, creating an account, clicking "I Agree", or otherwise indicating your acceptance, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you are accepting these Terms on behalf of a healthcare institution, clinic, hospital, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" shall include that entity.
If you do not agree to all of the terms and conditions set forth in this Agreement, you must not access or use the Services. Your continued use of the Services after any modifications to these Terms constitutes your acceptance of the revised Terms. We reserve the right to refuse access to the Services to anyone for any reason at any time.
These Terms apply to all visitors, users, subscribers, healthcare providers, clinic administrators, and any other persons who access or use the Services. Certain features of the Services may be subject to additional terms and conditions, guidelines, or rules, which will be posted on or within the Services in connection with such features. All such additional terms are incorporated by reference into these Terms.
For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:
"ABDM" means the Ayushman Bharat Digital Mission, an initiative by the Government of India to create a digital health ecosystem.
"ABHA" means Ayushman Bharat Health Account, a unique health identification number issued under the ABDM framework.
"Account" means the user account created by or on behalf of a User to access and use the Services.
"AI Agent" means any autonomous artificial intelligence module, algorithm, or system deployed within the Platform that performs tasks such as transcription, clinical documentation, drug lookup, diagnosis suggestion, or other automated functions.
"AI Output" means any content, data, text, suggestion, recommendation, transcription, summary, or other material generated by the AI Agents or any automated processing feature of the Services.
"Authorized User" means any individual who has been granted access to the Services by a Subscriber, including but not limited to physicians, nurses, clinical staff, and administrative personnel.
"Clinical Data" means any medical, health-related, or clinical information processed through the Services, including patient records, consultation notes, prescriptions, diagnostic data, and treatment plans.
"Confidential Information" means any non-public information disclosed by either party to the other, whether orally, in writing, or by inspection, including but not limited to business plans, technical data, trade secrets, patient data, and proprietary algorithms.
"DPDP Act" means the Digital Personal Data Protection Act, 2023, enacted by the Parliament of India, and any rules, regulations, or amendments thereunder.
"Drug Database" means the comprehensive pharmaceutical database maintained within the Platform containing information on medications, dosages, interactions, contraindications, and formulary data.
"Enterprise AI Assistant" means the AI-powered assistant feature of the Platform that provides clinical decision support, medical information lookup, and general assistance to healthcare providers.
"Global Scribe" means the AI-powered ambient transcription and clinical documentation engine that converts voice input into structured medical documentation.
"Healthcare Provider" means any licensed physician, surgeon, nurse, midwife, or other medical professional who uses the Services in the course of providing patient care.
"Patient Data" means any personally identifiable information, health information, or medical records of patients that are entered into, processed by, or stored within the Services.
"Patient Portal" means the patient-facing interface of the Services that allows patients to access their health records, appointment information, and other relevant data.
"Platform" means the OBGYN software platform developed and operated by Sattvam, including all web applications, mobile interfaces, APIs, AI models, and supporting infrastructure.
"Subscriber" means any healthcare institution, clinic, hospital, or individual practitioner that has entered into a subscription agreement with Sattvam for use of the Services.
"Subscription Period" means the duration for which a Subscriber has paid for and is entitled to use the Services.
"User Content" means any data, information, text, audio recordings, images, documents, or other materials uploaded, submitted, or transmitted by Users through the Services.
"Voice Consultation" means the voice-first consultation feature of the Platform that enables Healthcare Providers to conduct and document patient consultations using natural speech input.
Sattvam provides an AI-powered healthcare technology platform specifically designed for obstetrics and gynecology practices operating in India. The Platform leverages advanced artificial intelligence, including large language models, speech recognition, and natural language processing to automate and streamline clinical workflows. The OBGYN platform is a fully agentic AI system comprising 21 autonomous AI agents that work in concert to manage the end-to-end clinical documentation and practice management lifecycle. The Platform is designed to integrate seamlessly into existing clinical workflows, requiring minimal training and adaptation by Healthcare Providers.
The Platform provides voice-first consultation capabilities through its Global Scribe engine. Healthcare Providers may conduct patient consultations using natural speech, and the AI system will capture, transcribe, and structure the spoken information into standardized medical documentation. The voice consultation service supports multiple languages and medical terminology specific to obstetrics and gynecology. The transcription engine is powered by advanced speech-to-text technology provided by third-party services including Google Cloud Speech-to-Text and Deepgram. Users acknowledge that transcription accuracy may vary based on factors including audio quality, accent, ambient noise, and the complexity of medical terminology used.
The Platform automatically generates structured clinical documentation from voice consultations and manual inputs. This includes, but is not limited to, patient intake forms, consultation notes, examination findings, provisional and final diagnoses, treatment plans, prescription documents, laboratory requisitions, referral letters, and discharge summaries. The AI agents process raw clinical input and organize it according to standard medical documentation formats. All generated documentation is presented to the Healthcare Provider for review, editing, and approval prior to finalization. The Platform does not submit or finalize any clinical document without explicit Healthcare Provider authorization.
The Platform includes a comprehensive drug database containing information on over 571 pharmaceutical formulations commonly used in obstetric and gynecological practice in India. The Drug Database provides information on drug names, generic compositions, dosage forms, recommended dosages, contraindications, drug interactions, pregnancy category classifications, and prescribing guidelines. The prescription management feature assists Healthcare Providers in generating prescriptions by suggesting appropriate medications based on diagnosed conditions, while checking for potential drug interactions and contraindications. Users acknowledge that the Drug Database, while comprehensive, may not contain every medication available in the market, and that all prescription decisions must be made by a qualified Healthcare Provider exercising independent clinical judgment.
The Platform includes an Enterprise AI Assistant powered by Google Gemini that provides Healthcare Providers with on-demand access to medical information, clinical references, treatment guidelines, and general assistance. The Enterprise AI Assistant can answer medical queries, provide drug information lookups, summarize clinical literature, assist with differential diagnosis considerations, and perform other knowledge-based tasks. The AI Assistant is intended solely as a supplementary information tool and does not replace the clinical judgment, expertise, or decision-making authority of qualified Healthcare Providers. All outputs of the Enterprise AI Assistant must be independently verified by the Healthcare Provider before any clinical action is taken.
The Platform provides a patient-facing portal that allows patients to access select health information, view appointment schedules, receive notifications, and interact with their healthcare providers. The Patient Portal is provided as a convenience feature and is subject to configuration and activation by the subscribing healthcare institution. Sattvam is not responsible for the completeness or accuracy of information displayed on the Patient Portal, as such information is derived from data entered by Healthcare Providers and clinical staff. Patients using the Patient Portal are subject to separate terms of use which are presented at the time of portal registration.
The Services are intended for use by licensed healthcare professionals, registered medical practitioners, healthcare institutions, and their authorized staff operating within the territory of India. By using the Services, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into this Agreement; (c) if you are a Healthcare Provider, you hold a valid medical license or registration issued by an appropriate regulatory body recognized in India (such as the National Medical Commission or respective State Medical Councils); (d) you are not barred from using the Services under the laws of India or any other applicable jurisdiction; and (e) your use of the Services will comply with all applicable local, state, national, and international laws and regulations.
To access certain features of the Services, you must create an Account. During registration, you agree to provide accurate, current, and complete information as requested in the registration form. You agree to promptly update your Account information to keep it accurate, current, and complete. Sattvam reserves the right to suspend or terminate your Account if any information provided during registration or thereafter proves to be inaccurate, outdated, or incomplete. Account creation may require verification of your professional credentials, institutional affiliation, and identity. Sattvam may, at its sole discretion, refuse to create an Account for any applicant, or limit the number of Accounts that may be created for a single institution.
You are responsible for maintaining the confidentiality of your Account credentials, including your username and password. You agree to immediately notify Sattvam of any unauthorized use of your Account or any other breach of security of which you become aware. Sattvam shall not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials. You are solely responsible for all activities that occur under your Account, whether or not you have authorized such activities. You must not share your Account credentials with any unauthorized person, and you must not allow any unauthorized person to access or use the Services through your Account. In the event of a suspected security breach, Sattvam reserves the right to immediately suspend your Account pending investigation.
Sattvam may require Healthcare Providers to submit documentation verifying their professional qualifications, including but not limited to medical degree certificates, registration numbers with relevant medical councils, clinic or hospital registration documents, and government-issued identification. This verification process is conducted to ensure compliance with applicable healthcare regulations and to maintain the integrity of the Platform. Sattvam reserves the right to restrict access to certain features of the Services until verification is satisfactorily completed. Submission of false, fraudulent, or misleading verification documents shall constitute a material breach of these Terms and shall result in immediate termination of the Account and potential legal action.
Access to the Services requires a paid subscription unless otherwise specified. Subscription plans, pricing, and included features are published on our website and may be updated from time to time. All fees are quoted in Indian Rupees (INR) unless otherwise specified. Fees are exclusive of all applicable taxes, including Goods and Services Tax (GST), which shall be charged in addition to the subscription fees at the rate prescribed by law. Payment must be made in advance for the applicable Subscription Period using one of the payment methods accepted by Sattvam. Failure to make timely payment may result in suspension or termination of access to the Services. Sattvam reserves the right to modify pricing with thirty (30) days' prior written notice to existing Subscribers. Modified pricing will take effect at the start of the next Subscription Period following the notice period.
Sattvam may, at its discretion, offer free trial periods for new Subscribers. Free trials provide access to specified features of the Services for a limited duration. At the end of the free trial period, your access to the Services will be suspended unless you subscribe to a paid plan. Sattvam reserves the right to modify, limit, or discontinue free trial offers at any time without prior notice. Free trial eligibility is limited to one trial per institution or individual practitioner. Any attempt to circumvent this limitation may result in termination of all associated Accounts.
Unless you cancel your subscription prior to the end of the current Subscription Period, your subscription will automatically renew for successive periods of the same duration at the then-current subscription rate. You authorize Sattvam to charge the applicable renewal fee to your designated payment method at the start of each renewal period. You may cancel auto-renewal at any time through your Account settings or by contacting our support team. Cancellation of auto-renewal will take effect at the end of the current Subscription Period, and you will continue to have access to the Services until that date. No partial refunds will be issued for cancellation of auto-renewal mid-period.
Subscription fees are generally non-refundable except as required by applicable law or as expressly set forth in this section. If you experience a material defect in the Services that substantially prevents you from using the core functionality of the Platform, and such defect is not resolved within fifteen (15) business days of your written notification to Sattvam, you may be eligible for a pro-rata refund for the unused portion of your current Subscription Period. Refund requests must be submitted in writing to our support team within thirty (30) days of the issue first occurring. Sattvam reserves the sole discretion to approve or deny refund requests. Refunds, if approved, will be processed within thirty (30) business days and credited to the original payment method.
The Services are licensed, not sold, to you for use strictly in accordance with these Terms. Subject to your compliance with this Agreement and payment of all applicable fees, Sattvam grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during your Subscription Period for the following purposes: (a) conducting and documenting patient consultations in obstetric and gynecological practice; (b) managing patient records, appointments, and clinical workflows; (c) accessing the Drug Database for prescription assistance; (d) utilizing AI-powered clinical decision support tools; (e) generating and managing clinical documentation; (f) communicating with patients through the Patient Portal; and (g) any other uses expressly permitted within the Platform's features.
You agree not to, and shall not permit any third party to, engage in any of the following prohibited activities:
(a) Use the Services for any purpose other than legitimate healthcare practice management and clinical documentation within the scope of obstetrics and gynecology or related medical specialties.
(b) Copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Services, the Platform, any AI models, or any underlying technology.
(c) Attempt to access, probe, or test the vulnerability of the Services or any related system or network, or breach any security or authentication measures.
(d) Use the Services to store or transmit any malicious code, viruses, worms, trojans, or other harmful or destructive content.
(e) Interfere with or disrupt the integrity or performance of the Services, including by imposing an unreasonable or disproportionately large load on the Platform's infrastructure.
(f) Use the Services to transmit unsolicited communications, spam, or promotional materials to patients or other users.
(g) Attempt to extract, scrape, data mine, or harvest any data from the Services through automated means, including bots, crawlers, or spiders.
(h) Use AI Outputs from the Platform as the sole basis for clinical decisions without independent professional verification and judgment.
(i) Share, distribute, or make available any AI Output, Drug Database content, or other proprietary information from the Platform to competing healthcare technology providers or platforms.
(j) Use the Services to process data of patients without obtaining appropriate consent as required under the DPDP Act and other applicable data protection laws.
(k) Sublicense, sell, rent, lease, or otherwise commercially exploit the Services or any access thereto to any third party.
(l) Remove, alter, or obscure any proprietary notices, labels, or marks on the Services or any output thereof.
(m) Use the Services in any manner that violates any applicable law, regulation, or professional code of conduct, including but not limited to laws governing medical practice, patient privacy, and data protection in India.
(n) Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
(o) Use the Platform's voice recording capabilities to record consultations without the knowledge and consent of all parties involved, in accordance with applicable laws.
Healthcare Providers using the Services bear ultimate responsibility for all clinical decisions made in the course of patient care. The Platform is a tool to assist clinical workflows and documentation; it does not replace the expertise, training, or judgment of a qualified medical professional. Healthcare Providers must: (a) review all AI-generated documentation for accuracy and completeness before finalizing; (b) independently verify all drug information, dosages, and interaction alerts before prescribing; (c) ensure that patient consent is obtained prior to using voice recording and transcription features; (d) maintain compliance with all applicable medical practice regulations, professional standards, and ethical guidelines; and (e) report any errors, inaccuracies, or concerns regarding AI Outputs to Sattvam promptly.
THE SERVICES, INCLUDING ALL AI AGENTS, THE ENTERPRISE AI ASSISTANT, THE DRUG DATABASE, AND ALL AI OUTPUTS, ARE INTENDED SOLELY AS CLINICAL SUPPORT TOOLS AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL JUDGMENT, DIAGNOSIS, OR TREATMENT. SATTVAM DOES NOT PRACTICE MEDICINE AND DOES NOT PROVIDE MEDICAL ADVICE. ALL CLINICAL DECISIONS MUST BE MADE BY QUALIFIED, LICENSED HEALTHCARE PROVIDERS WHO ARE SOLELY RESPONSIBLE FOR THE CARE OF THEIR PATIENTS. NO AI OUTPUT, SUGGESTION, OR RECOMMENDATION GENERATED BY THE PLATFORM SHOULD BE RELIED UPON AS THE SOLE BASIS FOR ANY CLINICAL DECISION.
The Platform, including all software, source code, object code, algorithms, user interfaces, designs, graphics, text, images, audio, video, documentation, and all other components thereof, are the exclusive property of Sattvam Enterprise AI or its licensors and are protected by Indian and international intellectual property laws, including copyright, trademark, patent, and trade secret laws. Except for the limited license expressly granted under these Terms, no right, title, or interest in or to the Platform or any component thereof is transferred to you. All rights not expressly granted herein are reserved by Sattvam.
The AI models, machine learning algorithms, neural networks, natural language processing engines, and all associated training data, model weights, architectures, and methodologies used in the Platform are proprietary to Sattvam and constitute valuable trade secrets. Users shall not attempt to extract, reverse engineer, replicate, or otherwise derive the underlying models, algorithms, or training methodologies from the Services or any AI Outputs. The 21 autonomous AI agents and the Global Scribe engine represent proprietary technology that is central to the Platform's functionality. Any improvements, modifications, or derivatives of the AI models developed by Sattvam during the course of providing the Services, including those derived from aggregated and anonymized usage patterns, shall remain the exclusive property of Sattvam.
You retain ownership of all User Content that you submit through the Services, subject to the licenses granted herein. By submitting User Content, you grant Sattvam a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, process, adapt, modify, and display such User Content solely for the purposes of: (a) providing and improving the Services; (b) generating AI Outputs and clinical documentation; (c) training and improving AI models using aggregated and de-identified data; and (d) complying with legal obligations. This license survives termination of your Account only with respect to aggregated and de-identified data that has already been incorporated into AI model training.
"Sattvam", "Sattvam Enterprise AI", "OBGYN", "Global Scribe", and all related logos, product names, feature names, and slogans are trademarks or registered trademarks of Sattvam Enterprise AI. You may not use these trademarks without the prior written consent of Sattvam, except as reasonably necessary to identify the Services in the ordinary course of your use thereof. Nothing in these Terms grants you any right to use Sattvam's trademarks for any purpose, including for advertising, publicity, or to imply endorsement by Sattvam.
Certain aspects of the Platform, including its agentic AI architecture, voice-first clinical documentation methodology, and autonomous clinical workflow processing, may be subject to pending or issued patents in India and other jurisdictions. Nothing in these Terms grants you any license under any patents held or controlled by Sattvam, except the implied license to use the Services as expressly permitted herein. Any unauthorized reproduction, use, or distribution of patented technology may subject you to civil and criminal penalties.
The Services utilize advanced artificial intelligence, including large language models (specifically Google Gemini), speech recognition engines, and custom-trained medical AI models, to generate AI Outputs. Users acknowledge and understand that AI Outputs are generated through statistical pattern matching, machine learning inference, and probabilistic reasoning. AI Outputs are not the product of human medical expertise and should be treated as preliminary suggestions that require professional validation. The quality and accuracy of AI Outputs depend on numerous factors, including the quality and clarity of input data, the inherent limitations of AI models, and the evolving nature of medical knowledge.
SATTVAM MAKES NO WARRANTY, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR SUITABILITY OF ANY AI OUTPUT FOR ANY PARTICULAR PURPOSE. AI Outputs may contain errors, omissions, inaccuracies, or hallucinations. AI-generated transcriptions may not perfectly capture spoken content. Drug interaction alerts may not identify all possible interactions. Diagnostic suggestions may not account for all relevant clinical factors. Sattvam expressly disclaims any liability arising from reliance on AI Outputs without independent professional verification. The Platform's AI models are continually evolving, and outputs may vary over time as models are updated and improved.
The Platform is designed to operate under the supervision and oversight of qualified Healthcare Providers. All AI Outputs, including clinical documentation, prescriptions, diagnostic suggestions, and treatment recommendations, must be reviewed, verified, and approved by a licensed Healthcare Provider before being acted upon or incorporated into a patient's medical record. Sattvam strongly recommends that Healthcare Providers establish internal protocols for reviewing and validating AI Outputs, and that these protocols be documented and regularly updated. The use of AI-generated content without adequate human oversight is expressly prohibited and constitutes a violation of these Terms.
Sattvam may use aggregated, de-identified, and anonymized data derived from the use of the Services to train, test, validate, and improve its AI models and algorithms. Such data will be stripped of all personally identifiable information and patient health identifiers before being used for model improvement purposes. This process is essential to continuously enhance the accuracy, reliability, and capabilities of the Platform. By using the Services, you consent to this use of aggregated and de-identified data. If you do not consent to this usage, you must notify Sattvam in writing, and Sattvam will make commercially reasonable efforts to exclude your data from model training processes, though this may affect the quality of Services provided to you.
Your use of the Services is also governed by our Privacy Policy, available at privacy.html. The Privacy Policy describes how we collect, use, store, and disclose personal data and is incorporated into these Terms by reference. By using the Services, you acknowledge that you have read and understood our Privacy Policy. In the event of any conflict between these Terms and the Privacy Policy with respect to data handling practices, the Privacy Policy shall prevail.
Patient Data entered into the Platform by Healthcare Providers or their authorized staff remains the property of the respective Healthcare Provider or healthcare institution. Sattvam acts as a data processor with respect to Patient Data and processes such data solely on behalf of and under the instructions of the Healthcare Provider (the data fiduciary). Sattvam does not claim ownership over Patient Data. However, Sattvam retains ownership of all aggregated, de-identified, and anonymized data derived from the use of the Services, as well as all metadata, usage analytics, and performance data generated by the Platform.
Healthcare Providers using the Services are responsible for: (a) obtaining all necessary consents from patients before entering their data into the Platform, including consent for AI-assisted processing and voice recording; (b) ensuring the accuracy and completeness of Patient Data entered into the Platform; (c) complying with all applicable data protection laws and regulations regarding the collection, processing, and storage of Patient Data; (d) implementing appropriate administrative, physical, and technical safeguards within their practice to protect Patient Data; and (e) promptly notifying Sattvam of any data breach or security incident that may affect Patient Data stored on or processed through the Platform.
Sattvam is committed to compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and any rules and regulations promulgated thereunder. In its capacity as a data processor, Sattvam processes personal data solely as instructed by the data fiduciary (the Healthcare Provider) and implements appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. Sattvam maintains data processing agreements with its sub-processors and ensures that all sub-processors meet equivalent data protection standards. Users who are data fiduciaries under the DPDP Act are responsible for ensuring that their use of the Services complies with all obligations imposed on data fiduciaries, including providing notice to data principals, obtaining valid consent, honoring data principal rights, and reporting data breaches to the Data Protection Board of India as required by law.
The Platform is designed to support compliance with the Ayushman Bharat Digital Mission (ABDM) framework, including integration with the Ayushman Bharat Health Account (ABHA) system. Where applicable, the Platform enables Healthcare Providers to link patient records with ABHA IDs, share health records through the Health Information Exchange and Consent Manager (HIE-CM), and participate in the national digital health ecosystem. Healthcare Providers are responsible for ensuring that their use of ABDM-related features complies with all ABDM policies, guidelines, and technical standards. Sattvam does not guarantee uninterrupted availability of ABDM integration features, as these depend on the operational status of government-operated ABDM infrastructure.
The Services, including all AI Agents, the Enterprise AI Assistant, and all AI Outputs, are clinical support tools designed to assist qualified Healthcare Providers. They are not intended to replace, override, or diminish the professional judgment, clinical expertise, or decision-making authority of licensed medical practitioners. The Platform does not diagnose diseases, prescribe treatments, or make clinical decisions. All diagnoses, treatment plans, prescriptions, and clinical decisions reflected in the Platform's outputs are the responsibility of the Healthcare Provider who reviews and approves them. Sattvam shall not be held liable for any adverse clinical outcomes resulting from clinical decisions made by Healthcare Providers, regardless of whether such decisions were informed by AI Outputs.
The Drug Database and all drug-related information provided through the Platform, including drug names, compositions, dosages, interactions, contraindications, and pregnancy category classifications, are provided for informational purposes only and are based on publicly available pharmaceutical references and databases. While Sattvam makes reasonable efforts to ensure the accuracy and currency of drug information, the Drug Database may not reflect the most recent updates from pharmaceutical manufacturers, regulatory agencies, or clinical research. Healthcare Providers must independently verify all drug information before prescribing and must consult authoritative pharmaceutical references, current prescribing information from manufacturers, and applicable clinical guidelines. Sattvam expressly disclaims any liability for adverse drug events, medication errors, or other harm resulting from reliance on drug information provided through the Platform.
The clinical decision support features of the Platform, including AI-generated differential diagnoses, treatment suggestions, and clinical alerts, are based on pattern recognition applied to medical knowledge databases and should not be considered exhaustive or infallible. These features may not account for all relevant patient-specific factors, including but not limited to genetic predispositions, environmental factors, social determinants of health, patient preferences, or uncommon presentations of medical conditions. The clinical decision support system is not a substitute for a thorough patient history, physical examination, and application of clinical reasoning by a qualified Healthcare Provider. Users should not rely solely on clinical decision support outputs when making decisions about patient care.
The Services are not designed for use in medical emergencies where immediate, life-saving intervention is required. In the event of a medical emergency, Healthcare Providers must follow established emergency protocols, contact emergency services as appropriate, and take immediate clinical action based on their professional training and judgment. The Platform should not be relied upon for real-time clinical guidance during emergency situations. Sattvam shall not be liable for any adverse outcomes arising from the use or attempted use of the Services during medical emergencies.
While the Platform assists in generating and organizing clinical documentation, Healthcare Providers remain solely responsible for maintaining accurate, complete, and legally compliant medical records in accordance with applicable regulations, including the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002, and any applicable state-level medical record keeping requirements. Sattvam recommends that Healthcare Providers maintain independent backup copies of all critical patient records and do not rely solely on the Platform for medical record storage. The Platform is not a certified Electronic Health Record (EHR) system under any government certification framework, and Healthcare Providers should assess whether additional record-keeping measures are necessary to meet their regulatory obligations.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SATTVAM DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. SATTVAM DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SATTVAM DOES NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE, RELIABLE, OR MEET YOUR REQUIREMENTS. ANY MATERIAL OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK.
SATTVAM EXPRESSLY DISCLAIMS ANY WARRANTY THAT ANY INFORMATION, CONTENT, AI OUTPUT, OR CLINICAL DECISION SUPPORT PROVIDED THROUGH THE SERVICES CONSTITUTES MEDICAL ADVICE OR SHOULD BE RELIED UPON FOR CLINICAL DECISION-MAKING. THE PLATFORM IS A TECHNOLOGY TOOL AND NOT A MEDICAL DEVICE, MEDICAL PRACTITIONER, OR HEALTHCARE PROVIDER. ALL MEDICAL DECISIONS ARE THE SOLE RESPONSIBILITY OF THE LICENSED HEALTHCARE PROVIDER.
SATTVAM DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI OUTPUT, INCLUDING BUT NOT LIMITED TO TRANSCRIPTIONS, CLINICAL SUMMARIES, DIAGNOSTIC SUGGESTIONS, DRUG INTERACTION ALERTS, TREATMENT RECOMMENDATIONS, OR ANY OTHER CONTENT GENERATED BY THE PLATFORM'S AI AGENTS. AI TECHNOLOGY IS INHERENTLY PROBABILISTIC AND MAY PRODUCE ERRORS, OMISSIONS, OR HALLUCINATED CONTENT. USERS ASSUME ALL RISK ASSOCIATED WITH THE USE OF AI OUTPUTS AND ARE SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY OF ALL AI-GENERATED CONTENT BEFORE RELYING ON IT FOR ANY PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SATTVAM'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO SATTVAM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) TEN THOUSAND INDIAN RUPEES (INR 10,000). THIS LIMITATION APPLIES TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SATTVAM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SATTVAM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, BUSINESS OPPORTUNITIES, PATIENT RELATIONSHIPS, CLINICAL OUTCOMES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THE SERVICES; (B) ANY AI OUTPUT OR CONTENT PROVIDED THROUGH THE SERVICES; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (D) ANY THIRD-PARTY CONDUCT OR CONTENT ON THE SERVICES; (E) ANY CLINICAL DECISIONS MADE BASED ON INFORMATION PROVIDED THROUGH THE SERVICES; OR (F) ANY OTHER MATTER RELATED TO THE SERVICES, EVEN IF SATTVAM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless Sattvam Enterprise AI, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law, regulation, or professional standard; (d) any clinical decisions made by you or your authorized users using or relying on the Services; (e) any claim by a patient or third party arising from your provision of healthcare services, regardless of whether the Services were used in connection with such services; (f) your negligence, willful misconduct, or breach of professional duty; (g) any unauthorized access to or use of the Services through your Account; (h) any allegation that User Content submitted by you infringes the intellectual property rights of any third party; or (i) any breach of your data protection obligations. This indemnification obligation shall survive the termination or expiration of these Terms.
The Platform utilizes Google Gemini (a large language model developed by Google) for various AI-powered features, including the Enterprise AI Assistant, clinical documentation generation, and natural language processing. Your use of these features is subject to Google's applicable terms of service, privacy policies, and usage policies. Sattvam does not control and is not responsible for Google's processing of data or the outputs generated by Google Gemini. The availability and performance of Google Gemini-powered features depend on the availability of Google's AI services, and Sattvam shall not be liable for any interruptions, changes in capability, or discontinuation of Google's services. Data processed through Google Gemini may be subject to Google's data handling practices, and Users should review Google's privacy and data processing terms.
The Platform integrates with third-party speech-to-text services, including Google Cloud Speech-to-Text API and Deepgram, to provide voice transcription capabilities. Audio data submitted through the voice consultation features is processed by these third-party services in accordance with their respective terms of service and privacy policies. Sattvam does not guarantee the accuracy of third-party transcription services and is not liable for transcription errors arising from the performance of these services. The availability of voice transcription features depends on the operational status of these third-party services. Sattvam may change its speech-to-text service providers at any time to improve service quality, and such changes shall not constitute a material modification of the Services.
The Platform may offer integration with WhatsApp for patient communication, appointment reminders, and notifications. This integration utilizes the WhatsApp Business API and is subject to WhatsApp's terms of service, business policy, and commerce policy. Healthcare Providers are responsible for ensuring that their use of WhatsApp integration complies with applicable data protection laws and that patients have provided appropriate consent to receive communications via WhatsApp. Sattvam is not responsible for the delivery, timing, or content of messages sent through WhatsApp, and shall not be liable for any failure in message delivery due to WhatsApp service interruptions or policy changes. Messages sent via WhatsApp may not be encrypted end-to-end in all scenarios, and Healthcare Providers should consider this when determining what types of patient information to transmit through this channel.
Sattvam utilizes third-party payment processors to handle subscription payments and billing. All payment transactions are processed in accordance with the payment processor's terms of service, privacy policy, and security standards. Sattvam does not store credit card numbers, bank account details, or other sensitive payment information on its servers. Payment processing is subject to the terms and conditions of the applicable payment processor, and any disputes regarding payment transactions should first be directed to the payment processor. Sattvam shall not be liable for any fees, charges, or penalties imposed by payment processors, banks, or financial institutions in connection with payment transactions.
Sattvam shall use commercially reasonable efforts to maintain the availability of the Services. However, Sattvam does not guarantee uninterrupted, continuous, or error-free availability of the Services. The Services may be subject to periodic downtime due to maintenance, upgrades, infrastructure changes, or circumstances beyond Sattvam's reasonable control, including but not limited to internet outages, cloud infrastructure failures, power outages, or force majeure events. Sattvam shall endeavor to provide advance notice of scheduled maintenance that may affect service availability, but reserves the right to perform emergency maintenance without prior notice when necessary to protect the integrity, security, or performance of the Platform.
Sattvam may schedule periodic maintenance windows during which the Services may be partially or fully unavailable. Whenever possible, scheduled maintenance will be performed during off-peak hours (typically between 12:00 AM and 6:00 AM IST) to minimize disruption to Users. Sattvam will endeavor to provide at least twenty-four (24) hours' advance notice of scheduled maintenance that is expected to result in service unavailability exceeding thirty (30) minutes. Emergency maintenance necessary to address critical security vulnerabilities, data integrity issues, or service-threatening conditions may be performed at any time without prior notice.
Sattvam reserves the right to modify, update, enhance, or change any aspect of the Services at any time, including adding new features, improving existing features, changing the user interface, updating AI models, modifying algorithms, and altering the scope of available functionality. Material modifications that significantly alter the core functionality of the Services will be communicated to Subscribers with reasonable advance notice. Your continued use of the Services following any modifications constitutes your acceptance of the modified Services. If you do not agree with any material modification, your sole remedy is to terminate your subscription in accordance with Section 15.
Sattvam may discontinue, deprecate, or remove specific features, functionalities, or integrations from the Platform at any time. Sattvam will provide at least thirty (30) days' prior notice before discontinuing any feature that is material to the core functionality of the Services. Sattvam will make reasonable efforts to provide alternative functionality or migration paths when deprecating features that are widely used. Sattvam shall not be liable for any loss or inconvenience arising from the deprecation or discontinuation of features, provided that reasonable notice has been given. Feature deprecation does not entitle Users to a refund of subscription fees unless the deprecation renders the Services substantially unusable for their intended purpose.
You may terminate your Account and discontinue use of the Services at any time by contacting our support team or using the Account termination feature within the Platform (if available). Termination by the User does not entitle the User to a refund of any prepaid subscription fees for the current Subscription Period. Upon termination, your access to the Services will cease at the end of your current Subscription Period, unless you request immediate termination, in which case access will be revoked within twenty-four (24) hours of confirmation of your termination request.
Sattvam may suspend or terminate your Account and access to the Services, in whole or in part, at any time and for any reason, including but not limited to: (a) breach of these Terms; (b) non-payment of subscription fees; (c) fraudulent, illegal, or unauthorized use of the Services; (d) submission of false or misleading verification documents; (e) conduct that is harmful to other Users, Sattvam's reputation, or the integrity of the Platform; (f) request by law enforcement or government agencies; (g) extended periods of inactivity; or (h) discontinuation of the Services. Where practicable, Sattvam will provide reasonable notice before termination and an opportunity to cure any breach, except in cases of egregious misconduct, security threats, or legal requirements mandating immediate action.
Upon termination of your Account for any reason: (a) your license to access and use the Services is immediately revoked; (b) you must cease all use of the Services; (c) any outstanding payment obligations shall become immediately due and payable; (d) Sattvam may delete your Account data, including User Content and configuration settings, after a retention period of ninety (90) days from the date of termination; (e) the following provisions shall survive termination: Sections 7 (Intellectual Property), 11 (Disclaimers and Limitation of Liability), 12 (Indemnification), 16 (Dispute Resolution), 17 (General Provisions), and 18 (Governing Law). Sattvam shall not be liable to you or any third party for the termination of your access to the Services.
Upon termination or expiration of your subscription, you may request an export of your Patient Data in a standard, machine-readable format. Data export requests must be submitted in writing within thirty (30) days of termination. Sattvam will process data export requests within fifteen (15) business days and provide the exported data in a commonly used format such as CSV, JSON, or PDF, as applicable to the type of data. Sattvam may charge a reasonable administrative fee for data export processing if the volume of data exceeds standard thresholds. After the ninety (90) day retention period following termination, Sattvam may permanently delete all Account data and will have no further obligation to maintain or provide access to such data.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services ("Dispute"), the parties agree to first attempt to resolve the Dispute informally. The aggrieved party shall send a written notice describing the nature of the Dispute and the desired resolution to the other party. The parties shall use good faith efforts to resolve the Dispute through direct negotiation within thirty (30) days of receipt of the notice. Neither party may initiate formal arbitration or legal proceedings until the expiration of this thirty (30) day informal resolution period, unless immediate injunctive relief is necessary to prevent irreparable harm.
If the Dispute cannot be resolved through informal negotiation within the thirty (30) day period, the Dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties. If the parties cannot agree on an arbitrator within fifteen (15) days of the referral to arbitration, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act. The seat of arbitration shall be Hyderabad, Telangana, India. The language of the arbitration shall be English. The arbitrator's award shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction. The costs of arbitration shall be borne by the parties as determined by the arbitrator.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. If any court or arbitrator determines that this class action waiver is void or unenforceable for any reason, or that an arbitration can proceed on a class basis, then the arbitration provision in Section 16.2 shall be deemed null and void in its entirety, and the parties shall be deemed to have not agreed to arbitrate Disputes.
Subject to the arbitration provisions above, any legal action or proceeding that is not subject to arbitration shall be brought exclusively in the courts of competent jurisdiction located in Hyderabad, Telangana, India. You irrevocably consent to the exclusive jurisdiction and venue of such courts and waive any objection based on inconvenient forum or lack of jurisdiction. Notwithstanding the foregoing, Sattvam may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights or confidential information.
These Terms, together with the Privacy Policy, any applicable subscription agreement, and any other documents expressly incorporated by reference herein, constitute the entire agreement between you and Sattvam with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter. No statement, representation, warranty, or agreement not expressly set forth in these Terms shall be binding on either party.
If any provision of these Terms is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, such provision shall be severed from these Terms without affecting the validity, legality, or enforceability of the remaining provisions. The remaining provisions of these Terms shall continue in full force and effect.
The failure of Sattvam to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term, provision, or condition of these Terms shall be effective unless in writing and signed by an authorized representative of Sattvam. A waiver of any right or remedy on one occasion shall not be construed as a bar to or waiver of any such right or remedy on any future occasion.
You may not assign, transfer, or delegate your rights or obligations under these Terms, in whole or in part, without the prior written consent of Sattvam. Sattvam may freely assign, transfer, or delegate its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section shall be null and void. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
Sattvam shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, earthquakes, floods, epidemics, pandemics, war, terrorism, civil unrest, government actions or orders, labor disputes, strikes, Internet or telecommunications failures, power outages, cloud service provider failures, cyberattacks, or any other event that is beyond Sattvam's reasonable ability to foresee or control ("Force Majeure Event"). In the event of a Force Majeure Event, Sattvam's obligations under these Terms shall be suspended for the duration of the Force Majeure Event, and the time for performance shall be extended by a period equal to the duration of the Force Majeure Event. Sattvam shall use reasonable efforts to mitigate the impact of any Force Majeure Event on the Services.
All notices required or permitted under these Terms shall be in writing. Notices to Sattvam shall be sent to the contact information provided in Section 19. Notices to you shall be sent to the email address associated with your Account, or through in-platform notifications. Notices sent by email shall be deemed received on the date sent, provided no bounce-back or failure notification is received. Notices for material changes to these Terms, termination, or legal proceedings shall be sent by email with a read receipt or by registered post. You are responsible for maintaining a current and valid email address in your Account settings.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter, formation, or enforceability (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. To the extent that any Indian statute or regulation is applicable to the Services, including but not limited to the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, the Consumer Protection Act, 2019, the Indian Contract Act, 1872, and any rules and regulations promulgated thereunder, such laws shall apply in addition to these Terms. In the event of any conflict between these Terms and mandatory provisions of applicable Indian law, the mandatory provisions of law shall prevail.
If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:
Sattvam Enterprise AI
Email: legal@sattvam.ai
Website: www.sattvam.ai
For data protection and privacy-related inquiries, please contact our Data Protection Officer at: dpo@sattvam.ai
For technical support and service-related issues, please use the Contact Us form on our website or email: support@sattvam.ai
Sattvam reserves the right, at its sole discretion, to modify, amend, or replace these Terms at any time. If a revision is material, we will provide at least thirty (30) days' notice prior to the new terms taking effect. What constitutes a material change will be determined at our sole discretion, but shall include changes that materially affect your rights or obligations under these Terms, changes to pricing or payment terms, changes to dispute resolution procedures, and changes to data handling or privacy practices.
We will notify you of material changes by: (a) posting the updated Terms on our website with a revised "Last Updated" date; (b) sending an email notification to the address associated with your Account; and/or (c) displaying a prominent notice within the Platform. For non-material changes, such as corrections of typographical errors, formatting changes, or clarifications that do not substantially alter the meaning or scope of any provision, we may update the Terms without prior notice.
Your continued use of the Services after the effective date of any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and terminate your Account prior to the effective date of the changes. It is your responsibility to review these Terms periodically for any changes. We recommend that you check this page regularly to stay informed of any updates.
By using the OBGYN Platform and Services provided by Sattvam Enterprise AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety.